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IT support. Practical tools. Real people.
Wellington, NZ
IT support.
Microsoft 365.
In Wellington.
I fix IT problems for people,
and build tools to do it
faster.
CurrentlyService Desk Analyst at Spark NZ
Building towardsL2 support & endpoint management
More about me
01 /
What I do
Good support starts with
the person on the other end.
I’m a Service Desk Analyst at Spark NZ, supporting All-of-Government customers, including the Electoral Commission.
I help people with their day-to-day IT problems and work in ServiceNow. Beyond everyday fixes, I handle Exchange Online changes like mailbox access, shared mailboxes and distribution lists, and admin tasks through PIM-elevated roles. When I spot something I can make easier, I build a tool for it.
02 /
Selected projects
Built for the work
I actually do.
Made for the job.
A supplier pricing tool I built for Intergroup and used in production. Node.js, M365 sign-in, SharePoint and Power Automate.
Built for Intergroup
Checked. Logged. Done.
Built in Power Apps and used by field crews in Christchurch on their iPhones. They see which bus stops are due, tick off the checks, add notes and photos, and everything lands in SharePoint.
Built for Intergroup
03 /
Where I’m growing
From solving the issue
to managing the endpoint.
I’m building towards L2 support, with a focus on endpoint management through Intune and Entra ID. I’m studying for MD-102 with a hands-on lab tenant. Further down the track, I’d like to grow into L3.
IntuneEntra IDMD-102 in progress
04 /
The path here
I started in IT support in the Czech Republic and returned to IT in 2026. In between, I spent 12 years in NZ doing hands-on painting and maintenance work, then supervising a council contract. It taught me to deal with people and fix things under pressure.
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Spark NZ
Service Desk Analyst
-
Intergroup Ltd
Supervisor on the Hutt City Council graffiti removal contract and commercial coatings jobs.
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BGIS
-
Masta Maintenance Services
Graffiti removal and maintenance painting on the Hutt City Council contract, which later moved to Intergroup.
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Masta Maintenance Services
General maintenance and painting across Auckland Transport train stations.
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Secondary Medical School of Healthcare
IT Support Technician. Day-to-day IT support for staff, user accounts, software and system maintenance.
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EP Energy Trading
Call Centre Agent. Frontline phone support.
05 /
What I work with
- CompTIA A+Earned 2023
-
Maturita in Information Technology in Economics
Pilsen · NZQA assessed as comparable to Level 4 2006–2010 - MD-102In progress
My toolkit
ServiceNow / Zendesk / M365 / Entra ID / Python / Node.js / Docker / Power Platform
Always learning. Always happy to talk IT.
Let’s make
IT work better.
I’m happy to talk about IT support, endpoint management,
or something useful we could build.
I’m an NZ permanent resident. CV on request.